Years ago Shawna used to be an accountant. She had a decent job and was constantly looking at spreadsheets all day. Her best friend worked in collections and always said that the company would be better off with commercial collection agencies because they had so much outstanding and she could only do so much.
Another flipside of going through an outside agency is that the company that is owed is not seen as the bad guy and it's more of a routine process.
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